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BCA & Mountain Sports Edinburgh - great service
 Poster: A snowHead
Poster: A snowHead

We’re very quick to moan, so I thought it would be nice to share a positive story Smile

My avi transceiver (BCA tracker 2) had an issue on my last trip - the switch somehow came off whilst it was in my pack. I tried to fix it but I was obviously missing a part. The tracker worked fine. Took it to a local shop (I was in Revelstoke at the time) who also had a look, decided they couldn’t help, but suggested emailing BCA.

I sent an enquiry to BCA via their website asking if the could assist. A few days later I had an email from Mountain Sports saying to send it to them. This was over Christmas so I responded in the new year, explaining the issue but also that I had another trip booked in Jan so if possible a quick turnaround was needed.

Mountain Sports made no promises, but their communications were excellent. I had an email from them almost as soon as they’d received it to tell me that they’d managed to fix it, and that they were sending it back. It arrived back with me less than a week after I sent it, with no charge for anything other than postage.

So, a HUGE thank you to Gordon and Mountain Sports for excellent service. They’re very firmly on my list of good’uns.

Ms T.
latest report
latest report
 Obviously A snowHead isn't a real person
Obviously A snowHead isn't a real person

Well said Ms T. My Brother and I have had BCA Tracker 2 and 3 serviced by Gordon at Mountain Sports and the turnaround time was pretty impressive. Have bought a T4 Transceiver from them as well, with Gordon even driving out to the South Queensferry to save me having to negotiate Edinburgh's famous traffic chaos at the Evening rush hour. Firmly on my list of good 'uns too
latest report
latest report
 Well, the person's real but it's just a made up name, see?
Well, the person's real but it's just a made up name, see?

+1 for quality of service at Craigdon MS Edinburgh - recently got new boots there and are perfect fit plus no sales pressure.
Unfortunately Craigdon Perth has utterly dreadful customer service in my experience which confused me until I found out that they are not under the same ownership.
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